(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent if ...

Airlines often sell more tickets than there are seats on a flight, a controversial but legal practice. They argue it helps ensure that as many seats as possible are filled. Major U.S. carriers, ...

Evidence of American's new emphasis on customer offerings manifested in February, when the airline created a standalone customer-experience organization. Photo Credit: American Airlines With a slew of ...

My wife and I booked tickets earlier this year to fly from Boston to Budapest on American Airlines and British Airways, an American Airlines partner. We made the reservations through our travel agent.