The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Traditional companies bolt AI onto existing processes, whereas AI-native organizations rebuild their operating model around ...

Let's keep it real. Many of the larger established financial institutions are floundering in this era of disruption as fintechs and nimble startups keep slicing off pieces of the financial services ...

Resilient organizations can anticipate risks, manage resources efficiently, and maintain stable operations in complex ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Xerox Holdings Corporation announced a new operating model and organizational structure to further the company’s Reinvention. “The evolution of Xerox’s Reinvention aligns our resources in three key ...

Ollie's Bargain Outlet Holdings, Inc.’s OLLI business operating model of “buying cheap and selling cheap”, cost-containment efforts, focus on store productivity and expansion of customer loyalty ...