When we sat down to ponder what to include in this special electronic supplement from the editors of Call Center Magazine, the first question we asked ourselves was: What will people be talking about ...

You have a lot to look forward to next month at Call Center and CRM Demo and Conference. The name of the show reflects the reality of customer relationship management (CRM), which originates in your ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

* Lots of excitement at this year’s Call Center Demo/Western Telework Conference What a difference a year makes. At last week’s Call Center Demo Show and Western Telework Conference in Dallas, the ...

The Call Center Demo and Conference Exhibit Hall will feature the latest tools and services for contact centers. Visit with vendors in a relaxed environment, sit in on a product demo, and see vital ...

Cincom Systems' Synchrony customer experience management solution continues its run of success by winning the Call Center Demo & Conference - Dallas Best of Show Award. Synchrony was also recently ...