Motorola Solutions, a public-safety and enterprise-security company, made an AI tool to help 911 call handlers organize ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

A person was seriously injured in a collision outside of MUSC in downtown Charleston on Thursday afternoon, according to a MUSC public safety notification.The Suspect in Jasper County bank heist ...