Contact centers sit at the intersection of customer experience, brand trust and operational efficiency. As customer expectations rise and AI becomes embedded in service operations, the challenges ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...

NICE (TASE:NICE) reported that Bluecrest Health Intelligence has adopted its CXone platform to overhaul contact center ...

Bills proposed in both the U.S. Senate and House of Representatives would rewire contact center AI technology and the practice of outsourcing the work to places such as the Philippines, India, Eastern ...