I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

Our rapidly changing environment, mostly due to the impact of the pandemic, has completely turned around the definition of customer support. Business leaders need to shift gears by prioritizing ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data doesn't specify which departments got the ax, my experience in B2B software tells me they're gutting ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

ZDNet reports that Microsoft will provide XP Patches beyond its retirement in April 2014, but only to a narrow group of high-paying business customers. The statement made by a Microsoft spokesperson ...