A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Kai Ryssdal: Remember that scene in the “Wizard of Oz,” where the guy says, “Pay no attention to the man behind the curtain?” There was a little bit of that with Apple today. The website Gizmodo got ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...

This article first appeared on September 9th, 2011. I’m in the process of starting up my business and need to take on some salespeople. How do I ensure that they, and my business culture in general, ...

Customer service employee: 'No problem.' Customer service expert/trainer/thought leader: 'ARGGH–you’re making my head explode!' So what makes “no problem” such a problem–if, in fact, it is one? My ...

A training manual provided to eir employees by parent company Eircom warned them that they would face disciplinary proceedings if they obeyed Irish laws covering customer complaints. The same manual ...