Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

SoundHound’s agentic AI platform enables telco providers to handle complex, multi-step customer interactions through ...

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

New capabilities eliminate manual data entry and matching across Accounts Receivable, PO-to-Receipt Tracking, and Inquiry ...

Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer ...