Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

Product experience management (PXM) is becoming a strategic priority for companies that want to stand out in competitive markets. At its core, PXM involves managing and integrating three essential ...

Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two ...

Myles Suer, a digital and CIO analyst, has been a pivotal voice in tech strategy and customer engagement for years. As one of CMSWire's 2024 Contributors of the Year, a repeat award for the author, ...

Qualtrics said in its announcement Tuesday that the new integration with Epic adds a layer of understanding about patient healthcare journeys to help create better patient experiences and provider ...

Based in Palo Alto, Stanford Health Care (SHC) operates two major hospitals in the northern California region, is made up of a network of community physicians, and takes care of approximately 20,000 ...

Rajiv Shesh is the Chief Revenue Officer at HCLSoftware where he leads revenue growth & customer advocacy for Products & Platforms division. The digital world has seen massive innovation. At the heart ...

NEW ORLEANS--(BUSINESS WIRE)--AONL CONFERENCE–Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced a ...

Cindy Thurston Bare, Chief Data & Innovation Officer at Frost Todd Brown, which won the Legalweek Leaders in Tech Law Award for Innovations in Knowledge Management, talks about how the firm ensured ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...