SUNNYVALE, Calif., Nov. 10, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading customer engagement platform provider, today announced eGain Smart IVR™, an all-in-one solution to modernize ...

TULSA, OK--(Marketwired - Mar 9, 2016) - Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced the release of ViA 3400, a next-generation Interactive Voice ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Explore Get the web's best business technology news, tutorials, ...

A magnifying glass. It indicates, "Click to perform a search". A magnifying glass. It indicates, "Click to perform a search". DUBLIN, June 25, 2018 /PRNewswire/ -- The "Interactive Voice Response (IVR ...

eGain, a leading customer engagement platform provider, today announced eGain Smart IVR™, an all-in-one solution to modernize IVR-based customer engagement. The IVR “headache” in the smartphone age ...