How To Maximize The Customer Lifetime Value With AI-Driven CRM

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...
Destination CRM

Implementing CRM: Fully Integrated or Best-of-Breed?

Customer Relationship Management (CRM) is comprised of complementary layers: • It's a philosophy of caring for and nurturing your customers. • It's the organization and roles that deliver fulfillment ...
SiliconIndia

CRM Implementation Partner: Your Guide to Successful CRM Deployment

Implementing a Customer Relationship Management (CRM) system is a pivotal move for businesses aiming to enhance customer interactions, streamline operations, and drive growth. However, the path to a ...
Harvard Business Review

Implementing a New CRM Should Be Easy

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...
IT Business Edge

Implementing SAP® CRM: The Guide for Business and Technology Managers

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM’s role as keeper of ...
Destination CRM

How to Navigate CRM Implementation Risks

If you plan to implement CRM software to manage customer data more efficiently, streamline customer-facing operations, or drive other business improvements, it’s essential to get acquainted with the ...
ZDNet

New research into CRM implementation failures

AMR Research has released results of a new study describing CRM implementations. As the chart below shows, nearly one-third of CRM implementations fail: The research suggests that CRM initiatives ...