Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

These five online help desks might make more business and financial sense for your organization than Zendesk. Zendesk offers four pricing tiers, starting with the small business level and working up ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Erin Brereton has written about technology, business and other topics for more than 50 magazines, newspapers and online publications. Providing help desk support is crucial to ensure students, faculty ...

The Department of Education has launched the Ohana Help Desk which provides self-service and chat support for families having issues connecting to the DOE system from home. It’ll help with things like ...

The U.S. District Court for Eastern Michigan has launched an online help desk to offer the public and lawyers quick access to live assistance during the COVID-19 pandemic. (U.S. District Court for ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

Submitted by U.S. Chamber of Commerce Foundation Corporate Citizenship Center The U.S. Chamber of Commerce Business Civic Leadership Center (BCLC) and the Institute for Sustainable Development’s Green ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...