The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike Rush TV discuss what the story uncovered about the city department's ...

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Gary Damiano of Belmont knows one thing. His PG&E bills have been higher since his smart meter was installed in July. "There was no change in any of our usage at home. We didn't add any major ...

Rochester, N.Y. — RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints over billing and other issues. The ...

Smart meters are at the center of smart energy, designed to support real-time data exchange, remote diagnostics, and dynamic ...

Smart meters were introduced to modernise billing and improve transparency but their high sensitivity and recurring faults ...

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

Ontario, N.Y. (WHAM) — A barbecue restaurant in Wayne County said it received a bill from Rochester Gas & Electric for nearly $15,000. After several failed attempts to pay the bill, Heintzelman’s BBQ ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...