Service-based businesses rely on more employee-customer interaction than other types of businesses. For this reason, it's critical that you attract and keep good employees, because customers often ...

The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

The type of contractual provisions that a company is required by the GDPR to impose upon a service provider differ based upon two primary factors: (1) whether the service provider is a “processor,” a ...

Your pup might be your most loyal friend, but to many, dogs are much more than loving companions. They play a vital role in helping around 80 million Americans as various types of service dogs. The ...

Jill R. Horwitz ([email protected]), University of California Los Angeles, Los Angeles, California, and National Bureau of Economic Research, Cambridge, Massachusetts ...

Delta Airlines, acting in response to two employees being bitten last week and the mauling of a passenger on a plane last year, has issued a blanket ban on both emotional support and service dogs that ...