With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Typhoon Podul blew through Taiwan's south on Wednesday packing winds of up to 191 km per hour (118 mph) and leaving one person missing, as a large swathe of the island shut down and hundreds of ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

According to one of the U.S.’s largest insurance companies, when implementing ITIL, you should start slow, make everyone a stakeholder, and address cultural issues head on As one of the early U.S.

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...