Automation in HubSpot is supported by HubSpot workflows. They enable a business to develop automated marketing, sales, and ...

What consumers want most is consistency. Here’s how to ensure your customer service AI is helping—not hurting—your business. The Fast Company Executive Board is a private, fee-based network of ...

VISTA, Calif.--(BUSINESS WIRE)--NewRocket, the go-to ServiceNow guide for global enterprise leaders, has been named the 2023 ServiceNow Worldwide Customer Workflow Partner of the Year. The award, ...

"ConnectSmart is not just automation—it's empowerment," said Doug Hubler, NetCarrier's CTO. "We're building AI agents that don't just respond—they collaborate. They tap into live data, connect APIs, ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...

Early AI adopters in HVAC, plumbing, and mechanical services report measurable results, including a 15% increase in productivity and a 10% improvement in service effectiveness.

Rocket CRM has announced an expansion of its workflow intelligence features, enhancing its CRM automation system to better support businesses in managing the entire customer lifecycle. This ...

To any Star Wars fan, that line should be instantly familiar. Hearing it, they’ll recall the moment Obi-Wan Kenobi, Luke Skywalker, Han Solo, and Chewbacca lay eyes on the Death Star. From a distance, ...

There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.