In a video with over 76,000 views, TikTok user Ashley Williams (@heyslim498) asks viewers to “please, please pray for anybody who works for customer service.” She goes on to say that, before 9 am, she ...

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host of ...

Call centers don't anchor new skyscrapers or flashy mixed-use developments, but they have a huge impact on the office market, leasing nearly 150M SF in the United States, filling corporate parks in ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Millions of Filipinos working in the business process outsourcing (BPO) industry may risk losing their jobs over a proposed ...

Over 20-plus years, SW Hill Street office also operated as iSky, TRG; 'really sad news for our community' BEND, Ore. (KTVZ) – A Bend customer service call center that employed up to 850 people over ...