When most people sit down to write a business letter, their first inclination is to write formally – sometimes too formally. While a business letter should be professional and polite, it doesn't have ...

As a business owner, you probably have reason to write many request letters – from requests for payment to requests for additional information. Once you establish a professional and friendly template ...

When I was a boy sitting in English class in the 1940s, I learned that there was something called the "complimentary close" in a friendly letter. Today, with e-mail, a friendly letter may be a distant ...