Over the past three years, Five Star's Virtual Help Desk technicians have consistently delivered exceptional support, boasting an average response time of under one minute while fully remediating ...

Support.com's methodology and best practices contribute to high employee satisfaction and ensure a reliable, effective virtual call center that can support customers 24/7.

The Virtual Help Desk software sells for hundreds of thousands of dollars per copy and is tailored to corporate computer networks with more than 10,000 users.

Centrelink is to begin a 16 month roll-out of service management software that will eventually see staff help desk queries consolidated and automated under one system.The social services and ...

Microsoft unveils plans for System Center Service Desk and Virtualization Manager and a rebranded System Center Configuration Manager 2007, formerly SMS, and System Center Operations Manager 2007.

HUNTINGTON, W.Va. (WSAZ) - On Wednesday, Cabell County Schools announced a virtual help desk would be available starting Thursday morning, to help parents and students working remotely answer ...

Help desk and online knowledge base will enable developers to improve information sharing among justice information technology systems.

Support.com, Inc. (NASDAQ: SPRT), a leader in technical support solutions for businesses and consumers with over 20 years of experience managing a remote U.S.-based workforce, announces today that it ...