What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Data quality determines AI success. Data infrastructure quality, not technology sophistication, determines AI success, with ...

AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

The Drupal Association on Jan. 28 released Drupal CMS 2.0, introducing a visual page builder and AI-powered tools designed to ...

New investors Coatue Management and Index Ventures lead $250 million Series D round SAN FRANCISCO--(BUSINESS WIRE)--Decagon, the leader in conversational AI agents for concierge customer experiences, ...

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create an entity with more than $100 million in annual revenue and over 4,000 ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

Figma integrated Anthropic's Claude AI into FigJam on Jan. 26, enabling teams to generate editable diagrams from prompts, ...

Verndale is building a full-service digital experience shop through acquisitions, with Amp's Product Experience Division the ...