Personalization boosts engagement and sales. AI-powered post-purchase portals can deliver targeted offers and product suggestions within order-status notifications. Returns are a loyalty opportunity.

Ram described Penske’s “driver retention” model, which once significantly reduced overtime, but gradually lost effectiveness ...

The good thing about Uber Freight is that we've been dealing with big transportation data for a long time,” Barber said.

Procurement’s reinvention is underway. University of Tennessee research shows procurement must move beyond cost-cutting to deliver total business value anchored in customer outcomes.

Software-first innovation enables scalability. By decoupling AI vision from proprietary drones, Gather AI can now embed its ...

Sales and operations planning (S&OP) has long promised alignment between commercial goals and operational execution. Yet, as several experts at this year’s CSCMP EDGE conference noted, many companies ...

Narrative now rivals technology as the key factor determining AI adoption and trust in global supply chains. OpenAI’s ...

A well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the ...

That was the consensus among speakers at this year’s CSCMP EDGE conference, where Jeffrey Kramer, vice president of IT at Kason Industries, and Guru Rangavittal, head of transformation at Google Cloud ...

This research brief, “Agility at Work: How Warehouse Leaders Turn Uncertainty Into Advantage,” is packed with insights based ...