American Express (NYSE: AXP) posted fourth-quarter earnings that beat expectations, but the credit card company's guidance was a bit underwhelming. Investors were disappointed, sending Amex shares down 3% as of 10:15 a.

American Express shares fell 3.2% in morning trade and retreated from all-time highs on Friday after the company reported earnings below Wall Street expectations. However, retail sentiment on Stocktwits persevered to year highs.

American Express shares fell about 3% Friday after the company reported earnings and gave an outlook that disappointed some investors. The credit card company logged net income of $2.17 billion, or $3.

In addition to an earnings beat, American Express disclosed a 17% increase to its quarterly dividend. Here's what that means for the Dow Jones stock.

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The Wall Street Journal had reported on a series of deceptive and strong-arm tactics the card company used to increase small business sign-ups.

Q4 total network volume of $464.0B, vs. the Visible Alpha consensus of $458.2B, vs. $434.4B in the year-ago quarter. Network volume grew 7% Y/Y, accelerating from 5% Y/Y growth in Q3. Total billed business increased 8% Y/Y to $408.4B, compared with 6% growth in Q3.

ET, the Dow Jones Industrial Average fell 0.12 per cent, the S&P 500 gained 0.01 per cent, the Nasdaq Composite lost 0.03 per cent

The payment includes two separate settlements: one over misleading sales tactics for credit cards, and another concerning its wire services.

American Express expects full-year earnings to be $15 to $15.50 per share. American Express shares have climbed roughly 10% since the beginning of the year, while the S&P's 500 index has climbed 28%. The stock has increased 76% in the last 12 months.

American Express on Friday beat Wall Street revenue expectations, as more consumers swiped its cards during the holiday season for travel and online shopping. A strong holiday season against the backdrop of a falling rate environment helped AmEx sustain spending volumes.

American Express (AXP) reports Q4 earnings with expected EPS of $3.04 and revenues of $17.16B. Stock is reaching new 52-week high of $326.27 before report. Charts show bullish trend.