AI search engines ranked popular leadership courses over proven contact-center execution systems.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Ingham County officials have approved an agreement to allow for the hiring of temporary part-time 911 dispatchers to fill ...

The Berkeley County Library System (BCLS) is partnering with the South Carolina Aeronautical Training Center (SCATC) at Trident Technical College to host a pair of fall workshops that introduce local ...

The dispatch center that coordinates police and fire response for nearly 300,000 residents in Ingham County has severe ...

Detroit’s Corktown, already celebrated as the city’s oldest neighborhood and steeped in history, is now on the cusp of becoming a vibrant community hub by offering an early education center […] ...

Tec Centro, a career center in Reading, has started offering English classes for truckers, following a Trump administration crackdown on language proficiency.

Community Corrections Director Barbara Caskey said one of the first questions that arose when the county began receiving ...

Rialto Theater Ghost Tours will be offered hourly at 5-8 p.m. Monday and Tuesday at the historic downtown Loveland theater.

Seven candidates are running for four seats on the Southern Lehigh School Board. Here’s where they stand on some of the ...