Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Q3 2025 Earnings Call Transcript October 22, 2025 Lennox International Inc. beats earnings expectations. Reported EPS is ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

TORONTO, Oct. 27, 2025 (GLOBE NEWSWIRE) -- Celestica Inc.1 (NYSE: CLS) (TSX: CLS), a global leader in data center infrastructure and advanced technology solutions, today announced its financial ...

Many analysts are continuing to point out the concentration of gains problem in the stock market, where just a handful of ...

For a brief period it appeared as if President Trump had changed his strategy on Ukraine, after months of fruitless peace talks aimed at finding a diplomatic resolution to the war with Russia. Trump ...

Young Republican leaders in Arizona didn't respond to calls to resign after racist and pro-Nazi statements made by them and fellow Young Republicans across the country got leaked from a chatroom.

Nobody will say how much money any of this is making or saving. "Experiments," they call it. "Early days." But many of the AI examples remain quite promising. Major hotel chains are testing artificial ...