House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

In a groundbreaking collaboration, ElevenLabs successfully integrated its advanced conversational AI platform with DeepSeek’s ...

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp ...

The synthetic voice startup Eleven Labs Inc. closed on a bumper $250 million Series C funding round, bringing its valuation to between $3 billion and $3.3 billion.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

Statistics is a branch of math that involves the collection, description, analysis, and inference of conclusions from ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Documents and interviews reveal how the now-disgraced political firm targeted potential voters by combining its cache of ...

It is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value creation.

Facial emotion recognition could have broad applications across health care, education, marketing, transportation, and ...