How to properly deliver bad news
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What’s the best way to deliver bad news? Say, “I’ve got bad news,” pause for about a second, then share it. Never blindside someone/ They need a moment to prepare, no matter how serious it is. Wait too long and their mind starts spiraling. Skip the dramatic buildup. Give them a second to brace themselves, then be direct. People are more resilient than we think when you handle it this way. | Chris Voss
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